When your staff is unavailable, Answer Automation greets callers with a consistent, professional message and instantly routes service requests, after-hour emergencies, and new sales opportunities to the phones and devices of your choosing. Answer Automation also helps you keep your budget in check with flat rate pricing and reduced overtime.
> Nine Escalation Levels On Emergency Calls
When an emergency call is placed, it is instantly identified and dispatched. Up to nine numbers are continuously, and sequentially contacted until the message is reviewed. The on-call representative is then connected to the emergency call without risk of disconnect, lost numbers, or other common errors. In addition, the phone conversation is recorded for later review. Response times, escalation times, call history and other key information is compiled into a detailed report sent to management via e-mail and stored online.
No more having to call to see if you have messages. Now you can have them automatically sent to your email inbox with caller ID.
> Web Based Management Tools
Log in at indatus.com and change on-call numbers, security codes and other settings. No additional software necessary.
> Caller ID Is Captured With Every Message
With Answer Automation, you will always have a callback number, even if the caller failed to record it in the message.
Detailed reports track every call allowing management to identify lagging response times by showing exactly when messages were received and delivered.